Customer Service
Shipping
Orders are typically processed within 3–7 business days, depending on the item and level of customization. Once your order has been completed, it will be shipped using a standard shipping carrier, and you will receive a confirmation email with tracking information.
Delivery times may vary based on your location and the shipping method selected at checkout. Please note that shipping times are estimates and may be affected by carrier delays, holidays, or high order volume periods.
Ataraxia is not responsible for delays caused by the shipping carrier, incorrect shipping addresses provided at checkout, or packages that are lost or stolen after delivery. Please ensure that your shipping information is accurate before placing your order.
If you experience any issues with your shipment or have questions about your order, we are always here to help. Feel free to reach out to us, and we will do our best to assist you.
Refunds/Refunds
Refunds are processed once the return has been received, but the timing depends on your bank and how quickly they process refunds. Most banks process them within 1-3 business days, but some institutions can take as long as 10 business days.
